Last updated: August 8, 2026. Leer esta página en español.
1. Business identity
Electro Sur Web Inc. is the legal entity. It operates two trade names or DBAs with different functions: ESW Cargo, which provides international logistics, courier, freight forwarding, warehousing, consolidation and purchasing assistance; and ESW Tech, which provides technology and electronics services. Both DBAs belong to Electro Sur Web Inc., but they offer different services.
The name “Esetech” shown on certain Meta assets identifies ESW Tech, a DBA of Electro Sur Web Inc. This website, eswcargo.com, presents the services of the ESW Cargo DBA. For ESW Cargo services, the legal contracting entity is Electro Sur Web Inc., operating under the ESW Cargo DBA. The scope and price of each transaction are stated in the quote, invoice or transport document issued to the customer.
We are not Meta, WhatsApp, an air carrier, a customs authority or a government agency, and we do not claim affiliation with them. We act as a logistics provider or intermediary according to the contracted service.
2. Services and coverage
- Receiving, warehousing and cargo consolidation in Miami.
- Coordination of international shipments between the United States and Latin America, including the Miami–Buenos Aires route, subject to availability and regulations.
- Purchasing assistance on the customer’s behalf when agreed in writing.
- Document management, tracking and delivery support.
Transit times, routes, carriers, rates and conditions depend on cargo type, weight or volume, destination, customs controls and the accepted quote. An estimate shown on the website is not a final rate until ESWCARGO confirms it in writing.
3. Contact and customer support
- Email: info@eswcargo.com
- Phone and WhatsApp: +1 786 281 4922
- Published office: 9600 NW 38th St, Office 201, Miami, Florida 33180, United States.
- Published warehouse: 1994 NE 147th Terrace, North Miami, Florida 33181, United States.
For support, complaints or privacy-rights requests, email the address above and include your name, transaction number and a description of the issue. Please confirm by phone before visiting a location.
4. Terms of service
- Quote and acceptance: service begins when the customer accepts the quote and provides complete and truthful information about the goods, value, origin and destination.
- Payments: currency, payment method, due date and charges are stated in the quote or invoice. Taxes, duties, extraordinary storage, inspections and third-party expenses may be charged separately when applicable.
- Customs: the customer is responsible for accurate declarations and required permits or documents. No customs-clearance date is guaranteed.
- Delivery: timeframes are estimates and may change because of carriers, weather, inspections, force majeure or events outside ESWCARGO’s reasonable control.
- Liability and insurance: coverage depends on the contracted service and insurance. The customer must request insurance options in writing before dispatch and retain proof of value.
- Claims: damage, shortage or loss must be reported to info@eswcargo.com as soon as discovered, with photos, invoice, proof of value and transaction number. ESWCARGO will investigate with the carrier and respond according to the contract and applicable law.
5. Cancellations and refunds
A request may be cancelled before purchasing, receiving, consolidation or dispatch has generated costs. Unused amounts are refunded through the agreed method after deducting actual, non-recoverable charges from sellers, carriers, payment processors, storage or customs. After goods have been purchased or dispatched, cancellation and refund eligibility depend on the seller’s and carrier’s policies. Request cancellation at info@eswcargo.com; ESWCARGO will confirm eligibility, amount and estimated timeframe in writing before processing it.
6. Prohibited and restricted items
ESWCARGO does not accept or facilitate illegal goods or services. Weapons, explosives, illegal drugs, undeclared currency, counterfeit products, protected species or materials, and any item prohibited by law, customs or a carrier are forbidden. Batteries, aerosols, chemicals, flammable liquids, medicines, food, alcohol, tobacco, medical products, high-value goods and other dangerous or regulated materials require prior consultation and written authorization. We may reject, hold or return undeclared or inadmissible cargo and report it when legally required. The customer is responsible for an accurate cargo description.
7. Privacy
We collect information necessary to answer inquiries, register accounts, prepare quotes, receive purchases, coordinate shipments, collect payments, meet customs and legal obligations, prevent fraud and provide support. This may include name, email, phone number, address, identification or customs information when required, order details, receipts, inquiry content and technical website data.
We share information only as needed with hosting and technology providers, payment processors, carriers, warehouses, agents, sellers and authorities. Some may be located in other countries. We retain information for as long as needed for service, legal obligations, fraud prevention and defense of claims, and then delete or anonymize it when appropriate. We apply reasonable security measures, although no system is infallible.
You may request access, correction or deletion, or withdraw optional consent, by emailing info@eswcargo.com. You may also manage cookies through your browser. Information required by law or needed for an active transaction may be retained for the applicable period.
8. WhatsApp consent and opt-out
If a person starts a WhatsApp conversation, ESWCARGO may respond to that request and send updates related to the requested service. Messages initiated by ESWCARGO, including reminders, operational updates or offers, are sent only when valid consent or another permitted basis exists. WhatsApp consent is not a condition of purchase and may be withdrawn at any time.
To stop messages, reply STOP or BAJA, or email info@eswcargo.com. ESWCARGO will honor the request except for communications strictly necessary to complete an active transaction or comply with law. To escalate an automated conversation, request AGENT or use the phone or email listed on this page.
9. Changes and applicable law
We may update these policies when services or legal requirements change. The published version and accepted quote govern each transaction. Nothing on this page limits non-waivable consumer rights. Questions may be sent to info@eswcargo.com.
